The Future Of Customer Experience: How To Adapt For Millennials, Gen Z, And Beyond

By Tamar Frumkin

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The real force behind new technology growth isn’t on Wall Street. It’s not even with the Silicon Valley VCs. In actuality, it is the bottom line millennial dollar that guides the production of a dominant chunk of tech devices and various related online services.

Defined as having been born in the 1980s or 1990s and also known as Generation Y, millennials grew up in a culture of internet and mobile, demanding constant online access, owning multiple connected gadgets, and are likely to choose to spend time with friends online instead of in person.

Millennials, not renowned for their rigid attention spans, switch between laptops, smartphones, tablets, and TV more than 27 times an hour (Best Tips To Develop And Test WordPress Websites for Responsive Design

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