Social Customer Service Trends to Watch
By Nick Rojas
Social media is one of the biggest channels available to marketers these days, whether they represent a large company or a grassroots startup. However, marketers hoping to use social media for effective brand development need to keep a close eye on the platforms they use. This is because technology is changing the way social media works on a near-constant basis. If you aren’t staying abreast of new trends as they emerge, you’re falling behind the competition—it’s that simple. With that in mind, here are a number of social customer service trends marketers can expect to see in 2017.
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