7 Holiday Helpers To Ensure Your Customer Care Team Stays Cool No Matter What
By Jini Maxin
You don’t need Nostradamus to predict the holiday season is around the corner, and that your customer care team will soon be up to their eyeballs in work.
Yes, the pressure times are here. And its painfully obvious that it’s the customer service staff that’s going to face the heat, day in and day out, once the holiday season rolls in. And that in no time their faces will be straddling the fine line between paranoia and panic; totally clueless as to how to keep their calm amidst mayhem. So, how do you pep up your customer service team for a full-on, sixty-day grind, give or take a couple?
Apparently, it’s not as difficult as you might think. Try these seven practical holiday helpers to ensure that your customer service staff doesn’t lose it, no matter what.
1. Lead By Example
CEOs: No use biting people’s head off when stress gets to you. Rather, get on your toes. Lead by example. Make it to the sales floor as often as possible. Cheer up your employees. Chat with them. Summon their adrenaline. Of course, you will have a thousand things to worry about. Well, let your HEAD handle them. No matter what, your FACE should be a symbol of serenity. Your employees might as well follow suit – in the body and in mind.
2. Dangle The Reward Bait
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